Patient Liaison (Full Time)
253 W 28th St, New York, NY 10001, USA
Curated Mental Health is a pioneering mental health clinic dedicated to providing essential care to those in need. Our comprehensive range of personalized services includes medication management and innovative treatments such as dTMS and ketamine infusions for patients with treatment-resistant depression, anxiety, bipolar disorder, and OCD. Our mission is to deliver psychedelic-assisted therapy to all patients in need, irrespective of payer, and we are committed to introducing MDMA-assisted psychotherapy as soon as it’s approved.
Essential Duties and Responsibilities:
- Act as the primary point of contact between patients, administrative staff, and clinical staff.
- Utilize patient communication applications to actively monitor and respond to scheduling needs.
- Review providers’ schedules to optimize appointments and ensure smooth operations.
- Assist patients with forms and other requirements to facilitate their care.
- Support practice management in problem-solving and service optimization.
- Provide daily operational updates to practice management.
- Monitor and address patient concerns and demands, ensuring prompt resolution of issues.
- Participate in regular group meetings with the operations team.
- Bachelor’s Degree.
- Strong multitasking, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in electronic medical records.
- Verified 2+ years of experience.
- Curated Mental Health is an Equal Opportunity Employer committed to Diversity, adhering to all applicable Federal and State civil rights protection laws.
- This position requires in-person work on-site, full-time (40 hours).
- Candidates must be able to commute to our clinics.
- All Curated Mental Health employees must provide proof of COVID-19 vaccination before employment, with limited medical exemptions.
- Competitive Salary.
- A friendly and fast-paced environment with passionate colleagues.
- Outstanding growth opportunities.
- Medical, vision, and dental insurance.
- Generous PTO.